Phone number Phollies

After six years on FiOS, the parents decided it was time to move on – rates up, customer service non-responsive (it’s difficult for older people to deal with fast-talking jargon-spilling agents on the phone).

So they moved to the other choice, Optimum.

Optimum isn’t.

Oh, the Internet is fast, and the TV works ok. But there’s a little problem of moving a phone line. Or really, just a phone number. And on that simple issue, Optimum can’t manage. So far, it’s taken eight phone calls (over three hours aggregate on hold)… and we’re still not there.

The latest (as of 1/7/2019) is that 1) we need another phone line(?); 2) that will add $15 to the monthly charges; 3) they need to install a second modem(???), and 4) they scheduled the appointment without bothering to tell us about it (found out via a call in to them).

So… as of now, we’re waiting. I’ll update this when there’s a resolution.

One thought on “Phone number Phollies”

  1. I should write a post about how I signed a contract with Xfinity for 1000/35 before I moved into a new house only to find out 250/10 was the best they could do. Sorry to hear you are dealing with such a waste of time but I’ve been there, done that, too. At a certain size I feel like these companies are so far removed from the real world they can do this to customers and not care enough to work on the customer experience.

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