Getting your system back (The Win10 blues, part 1)

Microsoft has decided to force-feed Windows 10 updates, as a “recommended update” which will not only automatically download, but also actually upgrade your system to the new OS. I think this is a mistake, but since there is no longer any adult supervision in Redmond, it will probably continue.

If you’re caught by the Windows 10 forced-upgrade, here is how to get Windows 7 (or 8.1 if that’s your flavor) back.

Go to Start -> Settings -> Update & Security -> Recovery and you should see an entry on the right for “Go back to Windows 7” (or “Go back to Windows 8.1”). Click “Get Started” and follow the directions for “Keep my files.”

Figure it will take at least an hour, maybe two or three, and when it’s done you should be back, but you’ll have lost somewhere between 5 and 25 GB of disk space (which can be purged later).


 

Now – if you have a laptop machine, you may just want to play for a bit with Windows 10; I’ve found it to be a noticeable improvement over Windows 7, especially as far as managing battery life. But depending on your system’s age it may take a week to get all the necessary updates so that everything is working.


Otherwise, if you want to stay on Win7 (or 8.1) for a while longer, go get GWX Control Panel and make the headache go away.

Fixing a problem

So here I am, getting four or more emails a day for various Nissan vehicles I don’t own, from a dealership which  doesn’t read email, and now it escalates.

It’s not just the dealer sending email, now it’s Nissan USA itself, wanting a quality-control survey filled out. And blocking Nissan USA isn’t particularly viable because they use an anti-spam service which is fairly popular (thus blocking them blocks many other emails which I do want). And  while Nissan USA will eventually (takes 10 days, jerks!) unsubscribe the address from one vehicle, their system won’t scrub it from other vehicles.

This is getting out of hand. And no one at that dealership apparently reads email.

Thus it is  necessary to take the battle to them.


 

Those surveys affect a bit more than just the commission structure of the service adviser. The manufacturers base a lot of discounts and media buys and other spifffs based on dealer satisfaction ratings.

Let’s see if this dealer pays attention to his rating surveys.

I pick one, and rate everything as low as it can go, and use every available text block to complain about getting spammed and neither the dealer nor Nissan USA being competent to handle basic email management (so why would I ever buy a car from them?).

Got his attention… and an email to “whoever you are we took your email off the vehicle  and checked our files and took it off some others and won’t use it again.”

Congratulations on finally getting a clue.

But I still don’t expect to ever buy a Nissan.

When it isn’t spam, but isn’t wanted

About six weeks ago, I got an email reminding me of an appointment to have my Nissan Altima serviced.

I don’t have a Nissan Altima – figured it was some sort of scam (something new every day), and punted it into the trash.

Then I got another, this time for a Nissan Pathfinder. And more, for other Nissans (but mostly Altimas, Pathfinders and Sentras) – none of which I have.

The names on the accounts change, but the dealer is always the same – Robbie Woodall Nissan in Danville VA.

I suspect I know what’s happening; poorly-designed software at the dealership service desk demands an email address and the advisor is just using woodall@woodall.com without bothering to think that it might be a real address (In the 1980s pharmacy software demanded a date of birth even for cash customers so 11/11/11 became the popular birthdate).

But it is a real address – it’s my address – and the volume is growing. I forward a couple of the emails to the service manager down there but apparently he doesn’t read his email.