These are the “hole-in-the-wall” operations, working out of a little storefront in the old downtown, where the rents are a bit cheaper. These are the outfits with old recycled display cases, a few bedraggled items in the display window, the piles of stuff all over the interior.
In short, these are the experts. They’ve seen more different problems in a week than most corporate help desk techs will see in a career. They’re creative, intense, eccentric and generally dedicated to fixing the problem.
Best Buy, Staples, Office Max, the other big chains… well, they run a “repair” service. The usual aim is to sell you stuff; the repair shop at a big-box store is there to get you in the door, or to sell you a “service.” The local shop knows the dirty secrets: 1) It’s usually software that is the problem; and 2) Fixing it will take several hours of time – or maybe even a couple of days.
Hardware has become much more reliable – so much so that all the big stores carry for repair stock are the upgrade parts. The local guy is probably building-to-order so he may well have all the parts. However the local store is much less likely to make things worse – such as turning a simple CD-ROM drive swap-out into a replace-the-motherboard debacle (after seeing this trick three times in a year, it’s a ‘feature’ at one chain!).
The local shop will typically have a back room full of racks of desktop machines, all working their way through various parts of the repair-tuneup cycle (one local shop has a 32-point checklist), all tied in to a couple of overworked keyboard/video/mouse switches and a tired server or three for drivers and system reloads. Any wall space has long since been papered over with checklists and procedures, and the only clear spot on a desk is reserved for the coffee cup.
A local shop will also be happy to build a computer to your specifications – not to what a manufacturer or chain-store buyer thinks sounds good. I’m typing this entry on a custom-made system; it has a nice quad processor, lots of RAM, prodigious disk space, Firewire, RAID, big tower case with lots of cooling… and a basic video card. It’s just what I wanted.
Be a computer locavore.